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Fairway dues declarations and notification of the need for pilotage is to be conducted through the reporting portal, MSW Reportal.

What is the customer's responsibility?

You will be responsible for keeping the MSW Reportal updated, which entails a active and sharp monitoring approach to ensure that the ordering of pilots and fairway dues declarations are completed and synchronised between the MSW Reportal and the Swedish Maritime Administration's system.

You will receive messages and warnings showing any differences if, for example, you have phoned in and made changes. This may involve changes to starting times for pilotage, information as to whether an order is definitive/applicable or that you have called SMA's customer support unit to make changes to the fairway dues declaration.

Ordering of pilots

SMA's pilot ordering centres will see the basic data from a vessel's notification in the form of a notified need for pilotage (SJÖFS 2014:9 §7). The notification assumes that you have marked in the vessel's notification that you intend to order; note, however, that this does not constitute a pilotage order. A pilotage order must always be followed by a preliminary or definitive order for such services.

All orders for pilotage and, to a certain extent delays, are clearly linked to vessel notification and re-use information such as arrival times and departure times, and the system offers suggestions for reasonable starting times, and so forth.

It is not be possible to order pilotage for a point in time less than three hours ahead.

Many concepts are familiar and it remains the case that you are expected to make a preliminary order for pilotage 18 hours ahead of the desired pilotage starting time and a definitive pilotage order no later than 5 hours ahead of the desired starting time to avoid order-related fees. As previously, dedicated deep-sea pilotage orders are to be made to the pilotage centre in Malmö; but to the MSW Reportal should be used in conjunction with port mooring.

Fairway dues declarations

Vessels subject to dues and which load/unload goods or passengers shall submit a fairway dues declaration via the MSW Reportal.

Contact information for MSW Support

Manages issues involving: Reporting, user support and fault reporting for the MSW Reportal Interface and input

Telephone: 0771- 40 00 50
E-mail: support@mswreportal.se

Contact information for SMA's customer support

Manages issues concerning: Invoices for pilotage and fairway dues Vessels and vessel information Customers, users, credit contracts – including amendments to these

Telephone: 010-478 58 00
E-mail: kundstod@sjofartsverket.se

Wednesday the 26th of Sepember between 11:00-13:00, MSW Reportal will be down due to a necessary service window. This is due to a new update with several improvements. We apologize for the extra work that this may cause.
Updated: 2018-09-20
From 26/3 we have a new response message: "SSNS - Supplementing request - The visit has been sent to EMSA. Please add number of passengers". It is a requirement of EMSA that we inform providers that the number of passengers is to be filled in.
Updated: 2018-03-26

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