Port call support

We support questions regarding e.g. costs and invoices for pilotage and fairway dues, vessels and vessel information, user information, credit agreements and disclosure of statistics related to a Swedish port call.

For questions regarding MSW (Maritime Single Window), please contact MSW Support.

Please contact Port Call Support for assistance at portcall@sjofartsverket.se or call +46 10 478 58 00.

By using correct customer number, you reduce/eliminate the risk of vessel registration, pilot order, fairway declaration and invoicing being registered with incorrect customer.

Each vessel is unique. Therefore, the vessel report will contain incorrect information, unless the correct vessel is reported in MSW Reportal. As a consequence, all the authorities involved will receive misleading and incorrect information.

Tip: When reporting, use the IMO number to ensure that the correct vessel is reported.

Please contact Port Call Support for assistance at portcall@sjofartsverket.se or call +46 10 478 58 00.

Please send an email to Port Call Support including IMO number and an International Tonnage certificate to portcall@sjofartsverket.se.

The Pilot Info is a transcript of planned pilot missions to Swedish ports, provided by the Swedish Maritime Administration. You can use the service on different devices, such as your computer or mobile phone.

Pilot info

Apply via our website.

You are also welcome to contact Port Call Support at portcall@sjofartsverket.se or call +46 10 478 58 00 for assistance.

Yes, it is possible. In MSW Reportal, you will find the link “Show fees”, in the tab for fairway declaration and Pilotage/movement. You can also review it in the response messages in the log.

Yes, please contact Port Call Support for assistance at portcall@sjofartsverket.se or call +46 10 478 58 00.

It is not possible to change ATA/ATD in MSW Reportal once it has been registered. Send an email including the vessel's name, visit id, incorrect ATA/ATD and correct ATA/ATD to portcall@sjofartsverket.se.